A flat rate of R99.00 is charged per order and shipping is free for orders over R850.
Deliveries to all major cities will be delivered within 1 to 2 working days with overnight express from receipt of order, depending on time-of-day order was placed. Orders placed and received before 12pm from Monday to Thursday will be shipped via courier on the same day and delivered the next day. Orders that are placed and received after 12pm from Monday to Wednesday will be shipped via courier the next day and delivered a day later. Orders placed and received after 12pm from Thursday to Sunday will be shipped via courier on Monday the next week and delivered Tuesday. The reasoning behind this is that the food items and especially chocolates do not sit well in a warehouse over the weekend. Deliveries to towns and outlying areas will be delivered within 1 to 4 working days depending on location. If the order does not contain chocolates, the order will be shipped out on Friday and will be delivered on Monday the next week. We regret, no deliveries over weekends.
Delivery is however subject to stock availability and shipping to main centres. Express delivery is possible on request but will incur additional courier charges for the customer’s account. Please note that delivery times provided to customer’s are used as guidelines only as factors beyond our control can from time-to-time result in deliveries being delayed, House of Candy thus reserves the right to communicate with the customers to arrange alternative delivery times and/or methods or to cancel the order if delivery is not feasible.
The person who is receiving the parcel must sign the waybill to confirm receipt of the parcel and that the parcel is in good condition and indicate on the courier’s waybill whether there are any: Damage, breakages, and/or items missing. Our products are delivered by Globeflight and Courier Guy.
A tracking number and delivery information is sent to each customer via email from our email firstname.lastname@example.org within a few hours to enable customers to track their parcels throughout.
Please note that this shipping policy is valid specifically for goods purchased via the House of Candy website to ensure efficient and secure delivery of all purchases made. Please feel free to contact us should you have any questions regarding delivery on email@example.com.
House of Candy reserves the right to refuse service, cancel orders and terminate accounts at the company’s discretion.